FAQ

Frequently Asked Questions

1. How can I place an order?

Simply browse our collection, select your size, and click "Add to Cart". Follow the checkout process to complete your order.

2. What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, and Shop Pay.

3. How long does shipping take?

Standard shipping takes 5-7 business days. Expedited shipping options are available at checkout.

4. Can I return or exchange my shoes?

Yes! We offer hassle-free returns and exchanges within 30 days of delivery. Items must be unworn and in original packaging.

5. How do I track my order?

Once your order ships, you'll receive a tracking number via email at support@premyshoes.shop.

6. What if my shoes don't fit?

We offer free exchanges for size issues within 30 days. Please contact us at support@premyshoes.shop or call +1 (929) 748-8278.

7. Do you ship internationally?

Currently we ship within the United States. International shipping is coming soon!

Still have questions?

Contact us at support@premyshoes.shop or +1 (929) 748-8278.
Address: 53 Boerum Pl, Apt 4B, Brooklyn, NY 11201, United States